FAQ

CAN TREATMENTS BE CARRIED OUT FOR COUPLES?

Yes, we do treatments for couples in the same treatment room.

WHAT DO I NEED TO BRING?

You don’t need to bring anything, as we provide a bath robe, flip flops, thongs for both men and women, a sealed exfoliation glove, shower gel, shampoo and a shower cap (on request), all included in the price.

WHERE CAN I STORE PERSONAL ITEMS?

We have lockers with a key at your disposal to store your clothes and personal items; you must always have the key in your possession and once the treatment is finished, you can leave it in the lock of the corresponding locker.

In addition, our staff is available at any time to help carry a suitcase or bag, with the possibility of leaving it at reception.

CAN I PAY BY CARD?

Yes, you can pay by card; we do not accept AMERICAN EXPRESS.

You can also pay by cash in EUROS and/or DIRHAMS.

WHAT LANGUAGE IS SPOKEN?

At reception we speak French, English, Spanish and Arabic.

WHAT DOES THE TREATMENT CONSIST OF?

Before starting, our reception staff will explain the selected treatment.

DO YOU ACCEPT GROUPS?

Yes, we accept groups; in this case you must tell us the combination you are interested in. The massage rooms are double, but more people can enter the Hamman room if they want. Once we know how many are in your group, we’ll suggest the best combination, and if you agree we can book it.

CLARIFICATIONS OVER PACKS AND FORMULAS

The pricing show on our website and publicity is always per person.

TIPS?

Our policy is not to accept tips, however, should you wish to do so, please never tip the employee directly, you may leave your tip to the receptionist indicating the member of staff who assisted you.

If you have any questions or issues, please let us know at reception so that we can solve any problem that may arise before leaving the premises.